Frequently Asked Questions
Everything you need to know about Rant Buddy — sessions, booking, pricing, and privacy. Can't find your answer? Just reach out.
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Browse common questions about our services, booking process, pricing, payments, privacy, and counsellors.
About Our Services
What is emotional listening?
Emotional listening is a private conversation with a trained listener who gives you space to share your thoughts and feelings without judgment. The listener focuses on listening with patience and empathy rather than providing medical advice, diagnosis, or professional counselling.
What is the difference between an emotional listener and a counsellor?
A trained emotional listener provides a supportive and non-judgmental space where you can talk openly. A certified counsellor provides professional counselling and structured guidance for emotional, personal, relationship, or life-related concerns.
How do I know whether I need a listener or a counsellor?
If you mainly want to share and feel heard, start with emotional listening. If you want structured professional guidance for a specific concern, choose a counselling session. You can always start with one and move to the other.
What concerns can counselling support?
Our counselling sessions may support stress and anxiety, relationship concerns, emotional well-being, self-confidence, work-related stress, family and personal concerns, and difficult life changes.
Is Rant Buddy suitable for everyone?
Rant Buddy is designed for adults aged 18 and above who are seeking emotional support or professional counselling.
Booking & Sessions
How do I book a session?
Choose your session type, select your preferred language, pick a convenient time, and complete your booking. You'll receive a confirmation with all your session details.
When are sessions available?
Emotional listening voice calls and online video counselling are available 24/7 — book any time that suits you, day or night. In-person clinic sessions are available by appointment between 9 AM and 9 PM, all days.
Can I choose my preferred language?
Yes. You can select your preferred language while booking, subject to listener or counsellor availability.
Do I need to prepare anything before my session?
Nothing at all. Just find a private, comfortable spot. There's no fixed topic — talk about whatever is on your mind.
What if I need to reschedule or cancel?
You can reschedule or cancel according to our booking policy. Full details are available in our Refund & Cancellation Policy and in your booking confirmation.
How many sessions will I need?
It varies from person to person. Some people book a single session when they need to talk, while others find regular sessions helpful. There's no forced commitment — book whenever you feel the need.
Pricing & Payment
How much does a Rant Buddy session cost?
Emotional listening through a private voice call costs ₹149 for 30 minutes. Professional online video counselling costs ₹499 for 60 minutes. In-person clinic counselling costs ₹999 for 60 minutes.
Are there any hidden charges?
No. The price you see is the price you pay — no registration fees, subscriptions, or hidden costs.
What payment methods are accepted?
We accept standard online payment methods, including UPI, debit and credit cards, and net banking. Available payment options may vary depending on the payment gateway used during checkout.
Will I get a refund if I cancel?
Refund eligibility depends on when the cancellation is made. Please review our Refund & Cancellation Policy for complete details.
Privacy & Trust
Is my session confidential?
Yes. Sessions are private, one-to-one, and treated with confidentiality. Your privacy and comfort are core parts of the Rant Buddy experience.
Is online counselling secure?
Yes. Video sessions are conducted through secure, private connections designed to protect your conversation.
Where is the Rant Buddy clinic located?
To protect the privacy and comfort of our visitors, we do not publish the clinic address publicly. Once your clinic session is booked and confirmed, you will receive the exact address, directions, and visit details privately.
Will anyone know I'm using Rant Buddy?
Your sessions and bookings are private. We do not share your personal information without an appropriate lawful basis. Please review our Privacy Policy for full details about how information is handled.
Are your counsellors qualified?
Yes. Our counselling sessions are conducted by qualified, certified counsellors, and each counsellor is verified before conducting sessions through Rant Buddy. Our emotional listeners complete structured training in empathetic listening and supportive communication.
Still Have Questions?
We're happy to help — reach out and we'll get back to you within 24 hours.
Important Support Notice
Rant Buddy is not an emergency or crisis response service. If you or someone else is in immediate danger, at risk of self-harm, or experiencing a medical or mental health emergency, please contact local emergency services or an appropriate crisis support service immediately.