At Rant Buddy, we understand that plans can change. This policy explains how cancellations, rescheduling, and refunds work for our sessions. By booking a session, you agree to this policy.

1. Sessions Covered

This policy applies to all Rant Buddy sessions:

• Emotional Listening — ₹149 (30-minute private voice call)
• Online Counselling — ₹499 (60-minute video session)
• In-Person Counselling — ₹999 (60-minute clinic session)

2. Cancellation by You

• More than 24 hours before your session: Full refund, or free rescheduling.
• Between 4 and 24 hours before your session: 50% refund, or one free rescheduling.
• Less than 4 hours before your session: No refund. Rescheduling may be offered at our discretion.

To cancel or reschedule, contact us at support@rantbuddy.in with your booking details.

3. Rescheduling by You

• Each booking can be rescheduled up to 2 times, subject to the timelines mentioned in Section 2.
• Rescheduled sessions must be booked within 30 days of the original session date.
• Rescheduling is subject to listener/counsellor and slot availability.

4. Missed Sessions (No-Show)

• If you do not join your voice/video session or do not arrive for your clinic session within 15 minutes of the scheduled start time, it will be treated as a no-show.
• No refund will be provided for no-shows.
• If you join late (within 15 minutes), your session will still end at the scheduled time, and no refund or extension will be provided for the lost duration.

5. Cancellation by Rant Buddy

If we need to cancel your session or if your listener/counsellor is unavailable:

• You will be informed as early as possible.
• You will be offered a free rescheduling to a convenient slot, or a 100% full refund — your choice.

6. Technical Issues

• If a voice or video session fails due to a technical problem from our side, you will be offered a free rescheduling or a full refund.
• If the issue is from your side such as poor network, device problems, or an unsuitable environment, the session will be treated as conducted.
• We may offer rescheduling at our discretion in genuine cases.
• We recommend joining sessions from a stable network and a quiet private space.

7. Refund Processing

• Approved refunds are processed to your original payment method.
• Refunds are initiated within 2 business days of approval.
• Depending on your bank or payment provider, the amount may take 5–7 business days to reflect in your account.
• Payment gateway charges, if any, are non-refundable where applicable.

8. Quality Concerns

Your experience matters to us. If you feel your session did not meet reasonable expectations, write to us at support@rantbuddy.in within 48 hours of your session with details. We will review your concern and may offer a rescheduled session or refund at our discretion.

9. Exceptional Circumstances

We understand emergencies happen. In cases of genuine medical or personal emergencies, contact us with relevant details. We will do our best to accommodate rescheduling beyond the standard policy.

10. Contact Us