At Rant Buddy ("we", "our", "us"), your privacy is not just a policy — it is the foundation of our service. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website (rantbuddy.in) and services, you agree to the practices described in this policy.

1. Information We Collect

a) Information you provide directly:

• Booking details: Your name, phone number, email address, preferred language, and session date and time when you book a session.
• Optional information: Anything you choose to share in the optional message field while booking or contacting us.
• Contact form details: Your name, email, phone number, and message when you reach out through our contact page.

b) Payment information:

Payments are processed through a secure third-party payment gateway. We do not collect or store your card numbers, UPI PINs, or banking credentials on our servers. The payment gateway handles your payment data as per their own privacy policy.

c) Information collected automatically:

When you visit our website, standard technical information may be collected automatically — such as your IP address, browser type, device information, and pages visited — through cookies and similar technologies. This helps us understand website usage and improve our service.

2. How We Use Your Information

We use your information only to:

• Process and confirm your session bookings
• Connect you with a listener or counsellor in your preferred language
• Send booking confirmations, session details, and important updates
• Respond to queries and support requests
• Process payments and refunds
• Improve our website and services
• Meet legal and regulatory requirements

We do not sell your personal information to anyone. We do not use your session-related information for advertising.

3. Your Sessions & Confidentiality

Your conversations during sessions are treated as private and confidential. What you share with your listener or counsellor stays within the session, except in rare situations where disclosure may be required:

• When required by law, legal process, or government authority
• When there is a serious and immediate risk of harm to you or another person

4. Sharing of Information

We share your information only with:

• Your assigned listener or counsellor — limited details necessary to conduct your session
• Payment gateway — to process your payment securely
• Trusted service providers operating our website and communications
• Legal authorities when required by applicable law

5. Cookies

Our website uses cookies and similar technologies to remember preferences, understand visitor behaviour, and improve browsing experience. You can control cookies through your browser settings.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These include secure connections (SSL), restricted access, and trusted third-party services.

7. Data Retention

We retain personal information only as long as required to provide services, maintain booking and payment records, and meet legal requirements.

8. Your Rights

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for communications

9. Age Requirement

Rant Buddy services are intended for adults aged 18 years and above. We do not knowingly collect personal information from anyone under 18.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.

11. Not an Emergency Service

Rant Buddy is not an emergency or crisis response service. If you or someone else is in immediate danger, at risk of self-harm, or experiencing a medical or mental health emergency, please contact local emergency services immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

13. Contact Us